Viewer Zoom Issues With Mouse???

xmicahxxmicahx Member Posts: 81 ✭✭
We have encountered an oddity where, with a particular mouse, scrolling forward or back with the mouse wheel causes the viewer to zoom in. My user had a “Microsoft Wireless Mobil Mouse 4000” which appears to use default windows drivers. I tried another mouse on his machine and the problem went away. When I tried his mouse on my machine, it had the same issue. Has anyone else had an issue like this?


  • DScavettaDScavetta Moderator Posts: 7 mod

    Hello ,  we believe the issue you are facing is because your current mouse driver is using a generic driver and not one specific to this device , Please download and install the driver from

    If this does not resolve this issue please contact the helpdesk for more trouble shooting

    Thank you


  • DScavettaDScavetta Moderator Posts: 7 mod

    Hello , 

    I see other having trouble with this particular mouse

    I found this thread on a Microsoft site :

    Go to Mouse Properties -> Hardware tab

    Select the problematic mouse from the list "HID-compliant mouse"

    Click "Properties"

    Go to Details tab

    Select the "Device Instance Path" from the combobox.

    A value will be displayed e.g.: HID\VID_045E&PID_0745&MI_01&COL01\8&5538EC&0&0000

    Note this value.

    Open registry editor and navigate to:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HID\VID_045E&PID_0745&MI_01&Col01\8&5538ec&0&0000\Device Parameters

    The "Device Instance Path" is the path of the reg key that corresponds to this instance of the mouse.

    In the Device Parameters, add the following DWORD (32 bit) reg keys

    HScrollHighResolutionDisable = 1

    VScrollHighResolutionDisable = 1

    Delta = 120 (decimal)

    Remove the transreceiver and put it back (this kind of re-initializes the driver). You can choose to restart the PC



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