Message #: 4110 - any insights?

edited June 3 in Product Questions
Message #: 4110
 A Recieve request has failed. The file could not be downloaded.   

any insights?


  • PGreenbeckPGreenbeck Member Posts: 4
    The "Receive request has failed" message indicates that there is a problem with the file in the Adept Vault. It may be that the file is missing or in the wrong location, or it could be that there is a Date/Time mismatch between the file and the Adept record that would need to be resolved from the Vault server.

    I would suggest that you send an email to [email protected] requesting assistance, and the first available technician will be happy to help you troubleshoot the problem. An Adept administrator or other individual with login access to your Vault Server will likely need to be available to resolve the problem.
  • EPASQUALEPASQUAL Member Posts: 4
    Yes. It was a Date/Time mismatch. Thank you for pointing us in the right direction.
  • xmicahxxmicahx Member Posts: 81 ✭✭
    How do you fix the mismatch on a previous version of the file?
  • PGreenbeckPGreenbeck Member Posts: 4

    Date/Time mismatches for versioned files are resolved in the same way as for current files. In the AFS Dashboard, locate the appropriate library and open the folder containing the previous versions. This folder name will begin with “ADLib_” followed by a lengthy hexadecimal number and will contain individual folders for every existing previous version (0.0, 1.0, 1.1, 2.1, etc.) Locate the problem file in the appropriate version folder and use the Push Date-Time to Adept command from the Folder menu to resolve the mismatch. You may also select the top-level library folder and Push Date-Time By Folder instead of individual files. Selecting the All Subfolders check-box will ensure that any versioned files with mismatches will also be fixed.

    You may not want to Push Date-Time by folder, especially if your libraries contain large numbers of files, as this may take a considerable amount of time to process.

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